Click below to view Representative Activities.

Take a bottom-up, top-down approach:

• Work with top management to solidify their vision and strategy
• Work with front-line employees to gain first-hand knowledge of processes, problems, and potential solutions

Conduct client workshops/ interviews and supplier, trade, and end consumer interviews to gain broad perspective on potential of opportunities.

Identify and prioritize top-level operational segments and, for each segment, opportunities based on current product/service, cost, and time elements relative to competitive world-class benchmarks and internal best practices.

Work with client leaders of change (e.g., plant and sales managers) to pilot programs at test sites and gain models for success.

Develop systems for tracking and reporting results:

• Cost
• Value and service provided.
• Vendor/customer response.

Develop control/reporting systems.

Run key tracking and control systems temporarily while readying clients and their systems to take charge.

Provide needed support/resources temporarily while readying clients to take full ownership, using this support period as a real-time training ground.

Develop mechanisms to ensure top management commitment remains visible over time.

Help clients to communicate successes, both internally and externally, to motivate more widespread change.

Modify procedures (recognizing dynamics) to sustain long-term changes.